BestChat Solutions for Financial Industry

Industry pain points

1. There are many customer channels, and the customer service frequently switches platforms, which is a large number of customers and high similarity of customer consultation questions, repetitive answers consume high labor costs

2. The business of the enterprise is distributed all over the country, and customer service management is a problem

3. Information security is fundamental, and data leakage endangers the corporate reputation

In addition, BestChat provides companies with a variety of open business interfaces and can be perfectly connected with corporate membership systems, ERP, work order systems, etc., to quickly extend business information to customer service scenarios. It can help corporate customer service to integrate 18 monitoring indicators such as the source of the visitor website, time distribution, visit frequency, search keywords, etc., to understand the visitor situation in a timely manner, efficiently prepare corresponding countermeasures, provide customers with suitable products, achieve precise marketing, and promote financial product sales The purpose of growth and enhancement of corporate brand value.

Intelligent customer service robot

Reduce service costs

Solve 90% of common problems

Release human customer service resources

The accumulation of BestChat online customer service industry experience has precipitated a massive human-machine dialogue language database in the financial field and refined and extracted an intelligent robot customer service system that is more suitable for the online service field. Based on natural language processing (NLP), using various artificial intelligence technologies such as semantic understanding, deep learning, and machine learning, robots can more accurately understand customer problems. At the same time, the customer service robot can assist manual customer service to answer more than 90% of common questions, free up manual customer service resources, and reduce service costs.

Rich management mechanism

Fully manage customer service

Real-time monitoring, post-event monitoring

Keep abreast of the team status in time

BestChat’s multi-dimensional customer service quality monitoring process design helps managers keep abreast of the status of the customer service team. During the conversation, BestChat provides managers with global monitoring, customer service monitoring, ultra-long conversation monitoring, multi-party conversations, and other functions for real-time control of customer service conversations, effectively guaranteeing the quality of online services. After the conversation, the manager can preset the quality inspection form in advance to conduct customer service quality inspection, and perform a KPI assessment on the customer service, hundreds of customer service KPI data indicators, dialogue on the customer service, service quality, work status, attendance, comprehensive ability, internal collaboration, etc. Fully supervise and cultivate a high-quality customer service team.

Multi-strategy information security assurance

High system safety factor

Reserve a wealth of security strategies and experience

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